But all is not what it seems. I often have a look at Trip Advisor, which gives users comments on Hotels, Pubs Restaurants, Cafes, etc. and some of the critical comments bear very little resemblance to what I have experienced of the hotels they are commenting on!
In particular I refer to the Kings Head in Masham.
Below is part of a comment on one of the rooms we stayed in two months previously, and the description bears little or no resemblance to what we found!
I feel it my duty to give my feedback about our stay at this hotel to avoid other 'would be' customers enduring our experience. On arrival we refused the first room 'Coach House' - The carpet was disgusting and the cushions on the bed and the settee were so filthy (I wouldn’t have allowed my dog to use them) how...
When we stayed in this room it was neat and tidy, with clean cushions on both the bed and the settee. How a room can be so different in such a short space of time puzzles me. Maybe there is a clue in the bad grammar used in this, again from the same reviewer....
If the weather had not been so bad we would have drove home immediately!
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The Coach House (Exterior)
We returned this year (April 2012) for our fifth consecutive visit. Hardly what a dis-satisfied customer would do is it?
The Tack Room - (where we stayed this year)
Tack Room - Bedroom (Interior)
Tack Room - Bedroom (Interior)
View of the Courtyard from the Tack Room Doorway - The Coach House is the large curved window to the left of centre.
My review was dated January 2012.
We have stayed at the King's Head between Christmas and the New Year for four or five years, which tells you that we must be satisfied with the accommodation!
The hotel is situated at the side of the market square, and is a characterful Georgian building, which at one time was a Posting House and an Excise Office! For the first four years it was managed by a couple who had been in post at the King's Head for approximately 12 years. Whilst the building was "characterful" it was showing signs of needing refurbishment - both in the decorations and fittings. A complete overhaul took place in June 2011, when new management took over.
If you are looking for a slick city type 5 star accomodation then forget the Kings Head. It has a very laid back atmosphere. On each occasion when we have arrived there has been a wait at reception, probably due to the fact that an extra member of staff would have made all the difference.This is not a direct criticism, merely a comment on how the hotel tends to run. Rush and speed are not words within the vocabulary of this hotel - it runs at a far more relaxed pace.
The staff have always been helpful and friendly, even though at times it is obvious that they are working in a very busy set up. Once again an extra pair of hands would have made life a bit easier for them!
This is a dog friendly establishment, and as we always bring our chocolate labrador with us,we have always had one of the rooms set aside for dog owners. These are in the stable accomodation at the rear of the hotel.
The rooms contain a very comfortable bed, wardrobe, dressing table, tea/coffee making facilities,hairdryer,telephone, en suite toilet with bath & shower, and TV with a goodly selection of channels. We have always found the rooms to be spotlessly clean on each of our visits. As the weather is usually cold when we arrive, it is lovely to go into a very warm room. One niggle would be that it is sometimes too warm! However judicious adjustments of the radiator thermostats can set the room temperature to a more manageable heat!
The food is farily basic hotel chain fair, but there is quite a reasonable selection on the menu. I have seen comments from other visitors that the fact that breakfast is a separate charge (at £5.95 for continental and £7.99 for cooked) and is a bit steep, and would tend to agree. Evening meals tend to take a little while to arrive, and this is probably due to the fact that an extra pair of hands is needed!
So there you have it!
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